Most withdrawals are processed automatically and arrive in your wallet within minutes to a few hours.
Your first withdrawal takes a little longer due to gameplay and provider checks. This typically takes a few hours.
After your first withdrawal, future withdrawals are usually processed much faster — typically within a few hours, and in most cases within an hour.
Why withdrawals can be delayed
First-time checks: every account's first withdrawal goes through gameplay and provider checks
Active bonus wagering: if you have an active bonus with an incomplete wagering requirement, withdrawals in that currency stay locked until the requirement is met or the bonus is forfeited — see Forfeiting the Bonus
Network confirmations: your withdrawal also needs to confirm on the blockchain after we send it, which can take a few extra minutes depending on the network
What to do if it's taking longer
If your withdrawal hasn't completed within 24 hours of first requesting it, please contact us and we'll look into it right away.
Still need help?
Our Customer Support team is always here to assist you. If you have any questions or need further clarification, please don't hesitate to get in touch.
You can contact us anytime via email at support@cooked.com or through Live Chat on Cooked.com.