As a regulatory requirement, Know Your Customer (KYC) is a vital process in ensuring a safe, secure and trustworthy experience at Cooked. KYC enables us to verify the identity of our users, which in turn helps prevent fraudulent activities such as identity theft, money laundering, underage gambling and other illicit activities.
To access and update verification, head to Profile Settings > Verify.
Document Verification (Levels 1 & 2)
Submit a piece of government-issued ID. We classify documents into 4 main types:
Passport
ID card
Driving license
Residence permit
When you submit your Level 2 document, it automatically fills in your Level 1 basic information too — including your full legal name and date of birth. You only need to complete this one step to satisfy both Level 1 and Level 2.
Proof of Address (Level 3)
Level 3 is not required for most users. It's requested once your account reaches a certain deposit level, or in specific risk-based cases — for example, if your account is flagged as a Politically Exposed Person (PEP) match, or under other risk/compliance triggers.
If you are asked for Level 3, valid documents must show they were issued within the past 3 months:
Bank statements
Utility bill for gas, electricity, water, internet, etc.
Letters from a recognized public authority or public servant / any government-issued correspondence
Current lease agreement with signatures of the landlord and the tenant
Credit card statements
Employer's certificate for proof of residence
House purchase deed
Still need help?
Our Customer Support team is always here to assist you. If you have any questions or need further clarification, please don't hesitate to get in touch.
You can contact us anytime via email at support@cooked.com or through Live Chat on Cooked.com.